The Role

• Senior and highly responsible role working with the business principle and senior management team to help increase the business levels, turnover and income for the group.
• Contacting and building great relationships with clients from varying warm leads (clients who have already spoken with one of our mortgage brokers).
• Maintain regular contact with clients to ensure they receive the best possible customer experience until they are ready to place their mortgage business with us.
• Working with clients (through outstanding service and contact management) to promote our company and services.
• Book in appointments with brokers for additional mortgage and protection enquires and business.
• Convert ‘cooler’ leads into busines via outstanding customer service and sales skills.
• Arrange calls with brokers if clients have technical or advice queries.
• Interact with clients via telephone and email.
• Update records using our computer software CRM system.

What’s On Offer?

• Uncapped commission and bonus structure
• Permanent Full Time Role
• 28 days paid holiday including Bank Holidays
• Get your Birthday off each year. *
• Contributory workplace pension. *
• Business Referral Bonus Scheme

* Once Probation Completed

Experience Required

• Minimum 12 months sales or outbound customer services experience in your current role.
• Excellent inter-personal and presentation skills, with outstanding communication and listening skills.
• Self-starter with excellent organisation and discipline.
• You will need to be highly motivated, a quick thinker, and be able to accurately assess information and circumstances.
• You will possess a proven track record in the sales and customer service industry and have the determination to meet and exceed any target set.
• The ability to work towards your own targets in addition to contributing fully to the wider team.
• A background in financial services would be advantageous but not essential.