Consegna Recruitment is excited to be working with a major player in the specialist lending industry and they are looking to expand their intermediary specialist positions due to significant growth over the last few years.
The Intermediary Assistant role reports to the Intermediary Team Supervisor and involves delivering a first-class service in a busy environment, handling both inbound and outbound calls.
What’s On Offer?
In this role you will assist Intermediaries in their submission of mortgage applications, having a sound understanding of our policies and processes.
You will also provide help and support on the progress of mortgage applications from receipt through to completion ensuring that the customers’ experience is at the heart of everything you do.
You will also make outbound calls to third parties to chase outstanding information, helping us deliver an improved application to offer turnaround time.
The Intermediary Specialist will gain a greater understanding of different lending throughout the business i.e. Commercial/Bridging/BTL and Residential Mortgages
You will also be dealing more with Brokers/Intermediaries and the underwriters themselves and this role will give you the knowledge needed to be becoming an underwriter at a later stage if this a career path you are looking for.
You will have an excellent understanding of the mortgage process, from application through to completion, delivering a 5* service at all times.
- Experience of working in a busy call centre environment
- Excellent communication skills, both verbal and written –
- Ability to work under pressure and deliver great customer service
- Knowledge of the mortgage process from application to completion, with an understanding of our products and policies
- A team player
- Flexible approach to work
The position attracts a competitive salary and benefits
Please call Chris at Consegna Recruitment if you wish to apply for the role or discuss in more detail on 0161-249-9717
Up to £23,000 DOE
Speak to Chris
Let's Work Together
At Consegna, we work hard to find the right fit for a role, promising to never settle for the easy option. Speak to one of our team today to see how we can help you.