Intermediary Team Supervisor

Financial Services

An opportunity has arisen with one of Consegna’s biggest clients, that is not open to all recruiters due to being one their preferred suppliers of candidates.

The right candidate will come from a Mortgage/BTL background, working within a call centre environment and have ideally managed staff in their latest role.

You will need to have a good understanding of Mortgages/BTL’s as you will need to be able to help members of your team who may come to you seeking guidance.

You will have a direct responsibility to provide support to the Intermediary Team Leader in relation to the day to day processes, staffing and operational risks within the team.

You will also be responsible for the effective delivery of KPIs, ensuring the broker journey is at the fore-front of everything we do.

What’s On Offer?

£28,500 per annum + 25 Days Holiday



Key Skills:

  • Good understanding of the mortgage process from decision through to completion, sufficient to be recognised as the ‘expert’ by your team
  • Call Centre experience working to an advanced level
  • Experience of successfully coaching or mentoring staff
  • Demonstrable experience of quality checking telephone calls to
    evidence adherence to performance and procedures and providing feedback to staff
  • Ability to resolve complaints promptly with a view to improving the
    customer/broker journey
  • Ability to assist in the planning and implementation of changes
  • Innovative and able to introduce smarter ways of working
  • Strong time management skills
  • Excellent listening and counselling skills
  • Excellent IT skills in the use of Word and Excel

In addition, you will have excellent oral and written communication skills sufficient to liaise with employees at all levels within the company and third parties, dealing with confidential issues in a professional manner.

You should ideally be educated to A level standard (or equivalent) in a relevant discipline.

If you would like to apply for this position or have any questions/queries then please call Chris at Consegna Recruitment on 0161-249-9717.




Your Consultant

Chris Thomas

Chris Thomas



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