Service Desk Analyst
A great new opportunity to join the Service desk team for a UK national Institution. Working within this nationally used and recognised organisation, you will have you will have access to great company benefits along with career development and further career opportunities. You will become part of our clients open and supportive culture
giving you the chance to work alongside teams with real passion.
As the Service Desk Analyst, you will provide ticket logging whilst utilising your technical knowledge and background to give support and ticket resolution to a range of internal and external customers. The role will require you to act as the first point of contact to all enquiries & customers, providing 1st/2nd line diagnosis and resolution whilst delivering excellent customer service, followed by regular updates to all customers on the progression of tickets. You’ll leverage effective time management to workloads given, whilst ensuring all incidents and services requested are logged accordingly to company policies, procedure and standards.
Previous experience in a customer facing role
Excellent verbal and written communication
An eye for attention to detail
Flexibility to do rotational shifts
Experience of using a ticket management system such as BMC Remedy
Experience in a service desk role
Experience with and knowledge of Office365, Azure, Active Directory, Citrix
ITIL Foundation accreditation
If you would like to apply for this role please get in touch with Lizzie today and send your CV to firstname.lastname@example.org or call 0161 249 9717